"Value-creating solutions"
As Consult Saga, We offer corporate training and consulting solutions that create value for organizations of all sizes and also individuals through our original and innovative methods. You can browse our services that create value in the main headlines of communication centers, process management, experience design, innovation, entrepreneurship, and our corporate training and development solutions through the descriptions below. To receive a proposal, detailed information or to make a special training request, please fill out the contact form at the bottom of the page.
Contact Center/Call Center Solutions
Meet with unparalleled business excellence thanks to our tailor made services. We specialize in establishing Contact Centers/Call Centers, smoothly integrating cutting-edge infrastructure, processes, and skilled personnel. Our Contact Center Check-Up/Analysis provides a detailed score card, offering insights for strategic improvement and help for data-based decisions. Targeted Performance Improvement Initiatives enhance operational efficiency, while Mystery Customer Calls provide invaluable customer experience insights. Navigating transitions, be it outsourcing or in-house shifts, is our expertise. We also support Organizational and Employee Competency Assessment, empowering your team for success. Elevate your performance and experience. And remember, the better is possible with us!
Process Management Consultancy
From crafting tailored business processes from scratch to documenting existing workflows, our approach is based on customization. From analysis and scoring to performance enhancement, digital transformation, workforce (FTE) calculation, risk-impact analysis, and business continuity plans, we offer a suite of offerings aimed at enhancing efficiency and resilience. Our expert team is committed to streamlining processes, harnessing the power of digital technologies, and mitigating risks to ensure seamless operations and sustained success. Whether you're aiming to improve productivity, navigate digital disruptions, or fortify your business against unforeseen challenges, we're here to empower you with tailored solutions. Partner with us to transform your processes, enhance performance, and drive sustainable growth in today's ever-evolving business landscape.
Experience Design and Measurement
We go beyond traditional metrics by measuring the experience scores of every touchpoint with the customer, ranging from Call Center interactions to the user experience on your Website and more. Our comprehensive suite of services encompasses customer experience measurement, customer strategy formulation, customer experience design (CX), customer services set-up, and designing employee experiences (EX). We're dedicated to helping you understand, shape, and optimize every interaction your customers and employees have with your brand. With a focus on empathy, innovation, and strategic thinking, we work collaboratively with you to create meaningful experiences that drive loyalty, satisfaction, and advocacy. Whether you're looking to enhance customer satisfaction, differentiate your brand, or improve employee engagement, we're here to help you design experiences that resonate and deliver tangible results. Partner with us to transform your business into a customer-centric powerhouse that thrives in today's competitive landscape."
Management Consultancy
We specialize in providing comprehensive management consultancy services tailored to meet the diverse needs of our clients. From management support to coaching and mentoring, business development, lean startup, and organizing innovation programs and competitions, we offer a range of solutions designed to foster growth and success. Our team of experienced professionals is dedicated to guiding businesses through strategic challenges, fostering innovation, and implementing effective management practices. Whether you're seeking to optimize operations, develop leadership capabilities, or cultivate a culture of innovation, we're here to support you every step of the way. Partner with us to unlock your organization's full potential and achieve sustainable growth in today's dynamic business landscape."
Corporate Trainings
We offer enjoyable and memorable training sessions that focuses on interactive and experiential learning for businesses, informative and entertaining workshops, keynote speeches for your organization, workshops specifically designed for your corporate needs, and professional coaching & mentorship services for individuals. Using latest digital methods, we identify employee training needs and create detailed analyses and reports through personality&competency inventories and interviews.
Management Skills and Leadership
- Management Skills and Leadership
- Situational Leadership / Coaching Leadership
- Effective Teamwork
- Team Building and Team Management
- Empathic Team Formation
- Strategic Management and Strategic Planning
- Management with Goals
- Change Management
- Seeing the Big Picture and Strategic Perspective
- Effective Feedback (Receiving and Giving)
- Avoiding Silent Resignation
- Field and Team Coaching
- Fundamentals of Coaching and Mentorship
Personal Development
- Strategic Thinking
- Creative Thinking and Problem Solving
- Decision-Making Skills
- Innovation and Innovative Thinking
- Emotional Intelligence and Stress Management
- Stress Management and Positive Stress
- Time Management and Work Discipline
- Effective Use of LinkedIn
- Neuro-Linguistic Programming (NLP)
- Mindfulness in Business Life (Conscious Awareness)
- Generational Conflict and Management
- Combatting Against Burnout Syndrome
- Fear of Failure
- Personal Image Management
Communication and Effective Presentation
- Effective Presentation and Speaking Techniques
- Storytelling
- Training of the Trainer
- Effective Communication Skills
- Verbal Communication and Empathy
- Diction and Effective Speaking
- Written Communication and Email Usage
- Body Language and Persuasion
- Networking Skills
- Conflict Management / Conflict-Free Communication
- Negotiation Management
- Dealing with Difficult People
- Effective Meeting Management
Sales and Marketing
- Sales and Persuasion Techniques
- Corporate Sales and Relationship Management
- Customer-Centric Sales
- Strategic Marketing
- Digital Marketing
- Every Aspect of Marketing
- Marketing-Focused Creative Perspective
- Preparing a Marketing Plan
- Data-Based Marketing (Data Management and Analytics)
- Design Thinking
- Lean Startup
- Managing Customer Experience
- Brand Management / Everything About Branding
- Fundamentals of Customer Experience: Customer Experience from A to Z
- Mastering Customer Experience: Experience Strategy and Design
- Deepening Customer Experience: Data Collection, Measurement and Analysis
Call Center and Operations
- Call Center Representative Training and Development
- Call Center Manager Training and Development
- Strategic Call Center Management
- Call Center Mathematics
- TeleSales and Persuasion
- Operational Excellence / Productivity
- Operations Management and Operational Planning
Finance and Accounting
- Financial Literacy
- Finance for Non-Financial Professionals
- Money, Currency & Capital Markets
- Interpreting Macroeconomic Data
- Causes & Consequences of Economic Crises
- Economy Management
Human Resources
- Strategic Approach to Human Resources
- Competency-Based Interview Techniques
- Performance Management & Systems
- Performance Evaluation Systems
- Job Analysis & Workforce Planning
- Compensation, Rewards & Fringe Benefits
- Talent and Career Management
- Corporate Academy Design
- Corporate Culture Management
- Happiness & Motivation Management
- Work Techniques that Boost Motivation
- Accurate Payroll and Its Applications
Information Technologies
- MS Excel (Basic, Intermediate, Advanced, and Macro)
- MS PowerPoint and Effective Presentations
- Analysis/Reporting with MS Excel/MS PowerPoint
- MS Visio (Basic, Intermediate, Advanced)
- Digital Literacy
- Basic Project Management
- Agile Project Management
- Scrum Product Owner
Workshops
- Coffee Tasting and Brewing Workshop
- Leadership Workshop with Dance
- Art Therapy Workshop
- Astrology Workshop
- Sculpture Workshop
- Wellness Workshop
- Mindfulness Workshop
- Corporate Events and Games (Indoor/Outdoor)